SHIPPING METHODS
Azelma.gr ships products throughout Greece in cooperation with ACS Courier and BOX NOW, as well as across Europe and worldwide via DHL Express.
All shipments to countries within or outside the European Union are accompanied by a receipt or invoice stating the value of the goods.
SHIPPING COSTS
Shipping costs are €3.50 (or €5.00 for remote areas) with ACS Courier and €3.00 with Box Now. The shipping cost is automatically calculated in your cart. Orders over €100 within Greece are shipped free of charge.
Shipping to all European countries is free for orders over €250.00.
Shipping costs for all other European and international destinations are calculated during checkout. These costs are determined by the courier companies and are fully borne by the customer.
Cash on delivery (COD) has an additional cost of €2.00 within Greece.
Cyprus: €10.00 (BOX NOW)
European countries: €20.00
Switzerland, Norway & United Kingdom: €25.00
USA, Canada, Mexico: €45.00
Rest of the world: €50.00
For some countries, shipping costs may vary. In such cases, we will contact you via email to obtain your approval before dispatching your order.
Important note: For countries outside the European Union, any customs duties or import taxes are the sole responsibility of the recipient. This also applies to the United Kingdom and Switzerland.
ORDER PROCESSING
Orders are usually processed and shipped out within 48 hours from receipt. Order processing begins at the time you receive your order confirmation email . During sales or special promotions, processing times may be longer.
When your order has shipped, you will receive a Shipping Notification email from us containing your order number and the tracking number of your shipment. With this number, you can access the tracking page of our shipping partner to monitor the progress of your package as it is in transit to you.
Once an order has shipped, it MUST be accepted upon delivery. All fees incurred by any order refused upon delivery will be the responsibility of the client–including but not limited to: the cost of re-entry, customs fees and duties (for shipments outside the EU). Said fees will be deducted from any refund or store credit due the client.
PRE-ORDERED ITEMS
Pre-Ordered items will be shipped as soon as they are available in our store. The full price will be deducted the same day in which the order is placed, despite the postponed shipment date.
PRODUCT AVAILABILITY ISSUES
Some items require more time to ship out than described above so please check the shipping status of each product (in the product information page) if quick delivery is a critical aspect when placing your order.
DIFFERENT SHIPPING STATUS ITEMS
In case your shopping bag includes items with different shipping statuses additional shipping charges will apply in case of multiple shipments
DELIVERY ESTIMATE
Estimated delivery time: 2-5 days, unless there is different information on the specific product.
Please note :
- Couriers do not make deliveries or pick-ups on Sundays and Greek holidays.
- If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the www.azelma.gr commercial agreement, the package may risk being sent back to Greece at the Client’s expense including any import fees that may be assessed upon re-entry to Greece. These fees will be deducted from any eventual reimbursement.
- www.azelma.gr cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of www.azelma.gr
Inquiries, complaints
For any inquiries about your order or complaints, please contact our Customer Care Team at info@azelma.gr or call us at tel :+30 2752 097866
Contact hours: 11:00 – 14:00 Monday – Friday
11:00 – 20:00 Saturday & Sunday
PRODUCT RETURNS
We want to ensure that you are fully satisfied with your purchase.
If your order is not exactly what you were looking for, you may exchange it for another product or request a refund.
Pre-order items are excluded.
Returns & Exchanges Policy
You have the right to withdraw from the purchase and return the product within 14 calendar days from the date of delivery and request a refund.
To be eligible for a return, your item must be unused, in its original packaging as received, and include all tags, warranties, and the corresponding proof of purchase.
Damaged or Defective Items
If you receive a damaged or defective product, please contact our Customer Service within 48 hours of delivery.
Azelma.gr will make every reasonable effort to replace it promptly.
Repeated Returns / Refusal to Accept Delivery
We offer a flexible returns policy, but we monitor the number of returns made by customers. Frequent returns may, at our discretion, result in account suspension or refusal of future orders.
In cases of non-receipt of an order (refusal or failure to accept delivery without timely notice), we reserve the right to disable the Cash on Delivery option for future orders.
Shipping and return costs may be charged to the customer.
Late Returns
Returns outside the 14-day period may be accepted only at the discretion of Azelma.gr.
All items returned unused and in their original packaging, including tags and warranties, are eligible for a refund or exchange.
Please have your order number available whenever you contact Customer Service.
Make sure you have read the return and refund policy before completing your purchase.
Return Instructions
We prefer items to be returned using our recommended shipping services so they can be properly protected and insured. If you choose another courier, we cannot assume responsibility.
Return Costs & Process
If you choose to exchange a product and the new item has a higher value, the price difference must be paid using any of the available payment methods.
You are responsible for the return shipping costs, and the shipment is made at your own risk.
If the original order had paid shipping, only the return cost is charged.
If the original order had free shipping, both the original shipping and return costs will be charged.
Any applicable bank fees are also borne by the customer.
Return Options
To return, exchange, or replace a product, you must notify us by phone or email within 14 days from delivery.
- Greece: Contact your local ACS Courier office or place the parcel in a BOX NOW locker using the 10-digit code found on your shipping document.
- Cyprus: Use BOX NOW for returns.
- International: Contact DHL Express in your country.
Prepare Your Return
- Place the item in its original packaging and seal the package securely
- Include the proof of purchase
- Attach the return label (tracking number waybill)
- Keep the courier receipt until the parcel is returned to us
Please always have your order number available when contacting Customer Service.
Refunds
Once we receive your returned item, we will inspect it and notify you upon receipt.
You will be informed about the status of your refund after inspection.
If approved, the refund process will be initiated, and you will receive the full purchase amount (excluding shipping costs) via your original payment method.
The refund will be completed within a certain number of days (usually within 8–10 business days from the return date), depending on your card issuer’s policies.
Alternatively, you may choose to receive store credit, which can be used within one year.
For any matters not explicitly covered, European regulations on distance selling apply.
Contact Us
You can contact us by phone at +30 27520 97866 or via email at info@azelma.gr.
Contact Hours:
- Monday: 11:00 – 14:00
- Tuesday: 11:00 – 14:00 & 17:30 – 21:30
- Wednesday: 11:00 – 14:00
- Thursday & Friday: 11:00 – 14:00 & 17:30 – 21:30
- Saturday & Sunday: 11:00 – 19:00
Thank you for shopping at azelma.gr.